FAQ

Shipping - We ship everywhere in the world! All orders are shipped using 1st Class Tracked Delivery, so you will receive a tracking number on order so you know exactly where your package is. 

How long will my order take? - Please allow 2-4 weeks for made to order items, if you require an item sooner just drop me an email and I'll let you know if its possible/ In stock. If an item is in stock it will be shipped immediately. 

I like the item, but its not my colour.. - Just drop me an email using the contact us page. Many of the fabrics we use are available in most colours. 

Are sizes true to fit.. - We go off standard UK dress size measurements but if you're unsure you can always request your item is made to measure (For no extra cost!) Or we can measure the stock item and advise you which size you'll need. 

Are all your items available to hire.. - Unfortunately not. We only have samples available for hire and not all of these are always in stock. If an item is available for hire the option will be available on each individual product. We can't hire out swimwear for hygiene purposes. It will be updated as often as possible and there is a 'hire' section dedicated to these items in the categories so you can easily see what we have in stock.

Can I hire products outside of the UK.. - Unfortunately due to the postage implications this option is only currently available in the UK. However you can hire outfits anywhere in the UK and take them on holiday with you. We also sell worldwide. 

Want to appear on our social media pages - GREAT! Tag #JacksonsFashion or #JacksonsFashionLiverpool to be featured on Instagram, Facebook and Twitter. We love seeing happy customers looking gorgeous in their purchases.

Do you have a store..?

We are primarily online at the moment, however if you'd like to try on some of our designs we are stocked here:

The Dressing Room Brentwood, 48 Kings Road, Brentwood, CM144DW 

The Scouse Bird Shop, Inside RENTASPACE (Big Yellow Building) 9 Dunnings Bridge Rd, Aintree, Liverpool, L30 6UU

Refund policy.. 

There are NO returns on made to order items, sorry! As you can understand if I go out and purchase fabric & make something to your specific measurements I am at a loss if you change your mind. 

Items which are ordered from stock and are in a standard UK size may be refunded. Please let me know ASAP if you would like a refund, the reason behind it and whether you would like an exchange or money back.

Swimwear is non refundable for hygiene reasons.  

To process a refund please email jacksonsfashion@hotmail.com within 7 days of receiving your item. 

If you have any other questions please email jacksonsfashion@hotmail.com 

Thanks!